When I placed my order though I was all set when the video popped up asking to upgrade to a better product and deal. Sounded good I agreed then I was billed twice, once for the orignal capsules which were not to be shipped or billed and for the powder which was to replace the capsules. For sure this was a bait and switch as there were also 3 different prices! I thought I was being taught a lesson not to del with shady companies but thought to reach out and see what happens. to my incredible surprise the people in customer support reached out to me multiple times to understand the issue and think of a solution. In the end 3 different people from their customer support team were involved in finally straightening out the situation. We settled on the right cost and the product is on the way and I have no commitment to order or receive any more.
Forge stepped up to the plate and stood behind their customer support. No only was it not a bait and switch (may be a confusing glitch in their system) but they stood behind their product and repatation.
Many thanks